About

The blog

If you’re reading this, chances are that you’re interested in how to run an operation better. What does “better” mean for your operation? It could be improvement of many sorts: safety; quality; productivity; customer satisfaction; employee retention; the list could go on. Running an operation gives you a guaranteed opportunity to make your corner of the world work a little bit better every day. Grab that chance!

This blog exists to share principles, tools, and approaches which can be applied across operations of almost any scale in almost any industry. It is not focused on the more technical aspects of operations management, such as how to calculate optimal safety stock, although those can be important! In my experience running and improving operations at many scales in several industries, it’s more common that the biggest opportunities for improvement are at more fundamental levels. This blog aims at that foundation, with the intent of sharing principles that apply wherever it is you’re operating.

The author

I’m Benj Christensen. I’ve been in the thick of driving improvement from front-line Ops leadership to driving global operations excellence within a wide range of organizations. I’ve grown with five startups in four industries and built three new fulfillment and logistics networks within Amazon. See my LinkedIn profile for more, or contact me at benj(at)principledoperations.com.

On a personal level: I was born in a farm town at the base of Utah’s Wasatch Mountains, and am now happy to call the Seattle area home. I’ve lived in 7 countries across Europe and North, Central, and South America, and as a result I’ve spent much of my life studying foreign languages and adapting to new cultures. I served two meaningful years as a missionary for the Church of Jesus Christ of Latter-day Saints in Romania, and maintain a particular attachment to that country and people, as well as continued engagement in the church and community where we live now. I enjoy hiking, cello, running, good books, basketball, Ultimate Frisbee, classical singing, spending time with friends and family, and getting to know people in our community, across the differences that too often divide us.

My wife Megan and I met in Boston where we were both in graduate school. We now have five children; these days, they are far and away our primary hobby, and we wouldn’t have it any other way.

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